FAQs

Is everything that you make really natural?

100%! We only use the highest quality natural ingredients we can find.

 

Is everything that you make really 100% organic?

Yes! We believe what you put on your skin is just as important as what you put in your body so we only purchase organic ingredients. We are in the process of further certification for your assurance.

 

Are your products Vegan?

Our line is 100% vegan with no animal testing whatsoever. We are Leaping Bunny certified, meaning none of our products or suppliers commit any animal cruelty.

 

Where do you source your materials from?

The majority of our ingredients are sourced from within the United States. Integrity is our focus so we verify that those we source from are ethical in their business and certified organic.

 

What is the shelf life of your products?

Since our products are all-natural and we do not use any unnatural preservatives, the shelf-life is typically about 12-24 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. 

 

When is the best time to apply the facial oil? Can I wear makeup over facial oil?

We recommend applying our facial oils after cleansing and toning, morning and night. They are meant to take the place of a cream moisturizer and you should not need another moisturizer if you use the correct amount of facial oil. Your face does not need to be completely dry to apply facial oil. If used during the day, don't forget to use your SPF! 

You can absolutely wear makeup over facial oil. Let your skin absorb the oils for 3–5 minutes before applying makeup for best results. If your skin feels oily after this, use less facial oil. If your skin feels dry and you want more moisture, use more facial oil. The oil should absorb in fully and not leave any greasy/oily feeling at all. Your skin will feel hydrated and soft/smooth after applying the correct amount. Most people need 2–7 drops — please adjust accordingly to your skin’s individual needs.

 

Are your products gluten free?

Yes, all of our products are gluten free, and do not come in any contact with gluten during production.

   

Where can I buy your products?

You can currently buy Mukama Botanica here on the site and on Amazon. We ship internationally.

  

How soon can I expect my order?

After an order is placed, please allow up to one week for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs. 

For U.S. Orders: After shipping, please allow another week for your order to arrive. For International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.

 

Are your products made in the U.S.?

Yes, all of our products are handmade in our small production facility in the USA.

 

What order do I apply the skincare products in?

Start by cleansing your face, follow with our High Vibe Face Mist toner to remove any impurities remaining after cleansing, balance the pH of the skin, tighten pores, and prepare your face for better moisture absorption. Then apply your Skin Superfood Serum. Wait 3 to 5 minutes before applying makeup in order to allow the facial oil to set into skin. If you use an SPF (which you should!), apply that after the facial oil and before the makeup. 


Can I use more than one discount code at checkout?

At this time, we can only allow one discount code per order. 

 

Will oils clog my pores/are they good for my skin?

All of our skincare products are noncomedogenic, meaning they will not clog your pores. They are carefully crafted and chosen by their molecular similarity to your skin's natural oils for easy absorption and supple moisture. We've studied the chemistry of the skin and put together a comprehensive lecture on how oils are actually superior to lotions. See it here.

 

What is your return policy?

At this time, due to the nature of our products, we are unable to accept returns. We will offer a replacement or a shop credit for certain circumstances. Please send us an email at hello@mukamabotanica.com with any concerns about your purchase as your satisfaction is our top priority. We will do what we can to ensure your happiness with every purchase.